Who supplies water in Moreno Valley, and who to call
This is a harder question than it should be, and the reason is worth stating up front. Moreno Valley has a city-owned utility, but it sells electricity rather than water, and even that does not cover every address. Water comes from one of two companies depending on where you live.
The short answer
Water in Moreno Valley comes from one of two companies. Most addresses are served by Eastern Municipal Water District. A small area is served by Box Springs Mutual Water Company. Those are the two the city itself lists.
Electricity also comes from one of two: Moreno Valley Utility, which the city owns, or Southern California Edison, depending on the address.
The city-run utility is the electricity one. That single fact is behind most of the confusion, and it is why searching for the city's own utility and expecting to find your water bill leads nowhere.
Why this question is confusing, and it is not your fault
In most cities, "the city utility" is a reasonable thing to search for and a reasonable thing to call. Here it is a category error in two directions at once.
Moreno Valley Utility was, in its own words, established in 2001 as a publicly owned utility to serve the growing city, and it provides public electric service. It is a genuine city utility and it is genuinely useful, and it has nothing to do with your water. It does not even cover the whole city: its own site carries an address lookup so residents can find out whether they are inside its service area, with Southern California Edison covering the rest.
So a resident here has to know two independent answers rather than one. Which electricity company serves their address, and which water company does. Neither is guessable from the other, and the city boundary tells you nothing about either.
The city publishes both answers in one place. Its Other Utilities page lists the suppliers it recognises for Moreno Valley: two for electricity, one for gas, one for trash, and two for water.
Eastern Municipal Water District, which serves most of the city
Eastern Municipal Water District is a public water district with its office at 2270 Trumble Road in Perris. It supplies both water and sewer service, and Moreno Valley sits inside its Mills service area, which its own annual water quality report names directly.
Numbers, as the city and the district publish them. For account matters, opening or closing service, the district lists 800.426.3693. For everything else, 951.928.3777. For genuine emergencies it directs customers to its operations centre on 1-800-698-0400, or 951-928-3777 extension 6265.
What it will respond to is worth knowing before you call, because it sets expectations honestly. Its emergency information page says it has personnel available for situations involving mainline breaks, service line leaks, sewer blockages and sewer manhole problems, and it asks customers to report those immediately because those calls are how damage gets found. It also says that each call is evaluated, that a determination is made about whether the repair happens straight away, and that in some cases it can take several days to allow for proper investigation of the problem and for gathering the proper materials. That is more candid than most utilities are, and it is useful, because it tells you the district's clock is not the same as your floor's clock.
Box Springs Mutual Water Company, which serves the rest
The second supplier is much smaller and much older, and it rarely comes up when people talk about water here.
Box Springs Mutual Water Company was formed in 1920. By its own account it serves approximately 750 customers in a roughly 440 acre area of Moreno Valley bounded by Eucalyptus Avenue to the north, Day Street on the east, Alessandro Boulevard to the south, and the Old Highway 215 frontage road to the west. Its water comes from one local groundwater well plus a connection to Western Municipal Water District, which it says provides 40 to 50 percent of its normal day demand.
Its published contact number is 951.653.6419, and its site carries a standing notice for after-hours water emergencies on 951.497.2034.
If your address is inside that rectangle, this is who bills you, this is who to call about a main, and searching for the larger district will send you to the wrong organisation entirely. You can check the company's own service area page rather than take a website's word for it, including ours.
Who owns the leak, which is a different question from who supplies the water
Once you know which company bills you, there is a second question that decides everything about what happens next: which side of the meter the leak is on.
Eastern Municipal Water District states the position without any ambiguity on its leak information page. If the leak indicator on your meter is moving with everything turned off, water is passing through the meter, and that can mean a leak on the customer side. It then says directly that the district does not repair leaks on the customer side of the meter, that this is the responsibility of the customer, and that customers may wish to call a plumber because hidden leaks can be very expensive.
That gives you a clean three-call sequence for a leak in this city.
- Your water supplier, whichever of the two bills you. If the leak is in their main or their service line, it is theirs, and they want the call immediately.
- A licensed plumber, if the meter test says the water is going somewhere on your side. That is a plumbing trade and it is not what this site does.
- A restoration company, for the water that has already soaked into the building, which is a drying and rebuild job and is the only one of the three we handle.
If you are not sure yet which side you are on, the free two hour meter test is set out in the signs of a slab leak, along with the toilet dye test that eliminates the most common false alarm before anybody starts talking about opening a floor.
Why the search results for this question are unreliable, and how to spot it
This is the part worth reading even if you already know your supplier, because the failure mode here is specific and it costs people time.
Search this question and the results include water districts that do not serve this city at all. One of them lists its office at 235 S. Brea Canyon Road in Walnut. Another lists its headquarters at 31111 Greenspot Road in Highland. Both are real water districts with real leak-reporting pages, and neither serves a single Moreno Valley address. They surface because their pages are about reporting leaks and the search engine cannot reliably tell which district is yours.
A resident following the first plausible link can end up reading another district's instructions, noting another district's phone number, and calling a utility eighty miles away about their kitchen.
The test is quick and it works on any page: find the office address the district publishes for itself. If it is not in Perris and the company is not Box Springs, it is not your water supplier, whatever the page is ranking for. And whatever you have found, the number on your own most recent water bill outranks all of it.
What we do, and what we do not
We are a lead-matching site for water damage restoration in Moreno Valley, so it is worth being plain about where the line is on a page like this one.
We do not supply water, we cannot adjust your bill, we cannot report a leak on your behalf, and we do not do plumbing. The numbers above belong to the organisations that published them and they are the right first calls.
What we do is the fourth stage: after the leak is found and stopped, somebody has to work out how far the water travelled under the floor, get the wet material dried or removed, and put the room back. Water damage restoration in Moreno Valley is where that work is described, and if the water sat long enough for the question to be about what is growing rather than what is wet, mold remediation in Moreno Valley is the other half of it.
Who supplies what, from the city's own list
| What | The figure | Source |
|---|---|---|
| Water suppliers listed for Moreno Valley | Two | City of Moreno Valley, Other Utilities |
| Customers served by the smaller water company | About 750, across roughly 440 acres | Box Springs Mutual Water Company, Our History |
| What the city-run utility actually sells | Electricity, since 2001 | Moreno Valley Utility |
The leak is stopped and the floor is still wet
Reporting a leak and drying out what it soaked are two different jobs with two different phone calls. If you are past the first one, send a photograph of the wet area and roughly how long it was running, and a restoration pro working in this city can tell you what is likely under the floor.
Who supplies water in Moreno Valley, and who to call, in short
What does EMWD stand for?
Eastern Municipal Water District. It is a public water district headquartered at 2270 Trumble Road in Perris, and it supplies water and sewer service across a large part of western Riverside County including most of Moreno Valley. Its own consumer confidence report lists Moreno Valley among the communities served by its Mills service area. It is not a city department and it is not part of Moreno Valley Utility, which is a separate, city-run electricity supplier, and that distinction is the source of most of the confusion on this subject.
Which water district serves Moreno Valley?
Most of the city is served by Eastern Municipal Water District. A small area is served instead by Box Springs Mutual Water Company, which by its own account serves about 750 customers in a roughly 440 acre area bounded by Eucalyptus Avenue to the north, Day Street to the east, Alessandro Boulevard to the south and the Old Highway 215 frontage road to the west. Those are the only two water suppliers the city lists for Moreno Valley. The quickest way to know which one you are on is to look at who sends your water bill.
Who do I call about a water leak in Moreno Valley?
Start with whoever bills you for water, because a leak in their main is theirs to fix and they want the call. Eastern Municipal Water District publishes 951.928.3777 for general calls and 800.426.3693 for account matters, and it lists a separate operations line for emergencies. Box Springs Mutual Water Company publishes 951.653.6419, with 951.497.2034 for after-hours water emergencies. If the water is coming from your side of the meter, the district states plainly that it does not repair those and that the repair is the customer's responsibility, so the second call is a licensed plumber. Drying out what the water reached is a third call again, and that is the one this site is about.
Get the water damage half looked at
Your supplier deals with the water. What it left behind in the flooring, the walls and the cabinet bases is a drying question, and that is what this site is for. Tell us what happened and where.